TERMS &
CONDITIONS

Customer Authorization

The customer authorizes Fix & Drive to inspect, diagnose, service, maintain, or repair the vehicle according to the services requested and approved by the customer.

No additional major repair or replacement work will be carried out without customer approval, except where immediate action is reasonably necessary to protect the vehicle, prevent further damage, or address a safety-related issue.

Vehicle Inspection and Diagnosis

The initial problem described by the customer may not represent the complete condition of the vehicle.

Fix & Drive may perform an inspection or diagnostic assessment to identify the cause of a problem.

Additional faults may be discovered during inspection or while carrying out authorized work.

A diagnostic result or initial estimate is not necessarily a guarantee of the final repair cost.

Estimates and Additional Work

Where possible, Fix & Drive will provide an estimated cost before work begins.

An estimate may include:

• Labor
• Replacement parts
• Diagnostic charges
• Consumables
• Taxes or applicable charges
• Other necessary workshop expenses

If additional work becomes necessary, the customer may be contacted for approval before the additional work is performed.

Final charges may differ from the original estimate when additional work or parts are approved.

Replacement Parts

Replacement parts may be:

• Genuine/OEM parts
• Equivalent or aftermarket parts
• Used or refurbished parts, where agreed with the customer

The type of part to be installed should be agreed upon where it materially affects the price, performance, or warranty.

Parts supplied by the customer may be installed only if Fix & Drive considers them suitable for the vehicle and the requested work.

Fix & Drive may not provide a warranty for customer-supplied parts.

Customer-Supplied Parts

If a customer provides their own replacement part, the customer is responsible for ensuring that the part is appropriate for the vehicle.

Fix & Drive is not responsible for defects, incompatibility, incorrect specifications, or failure of customer-supplied parts.

Additional labor charges may apply if a customer-supplied part causes installation difficulties or requires additional work.

Labor Charges

Labor charges will depend on the type and complexity of the work performed.

Additional labor may be charged where:

• Additional faults are discovered.
• Previously installed parts must be removed.
• The vehicle has modifications.
• Components are damaged, seized, rusted, or difficult to remove.
• Additional diagnostic work is required.
• The customer requests additional services.

Customer Approval

Where customer approval is required, approval may be provided through an agreed communication method, including the workshop's booking system, phone, email, message, or written authorization.

The customer is responsible for ensuring that the person providing authorization has the authority to approve work on the vehicle.

Vehicle Testing

Fix & Drive may need to start, move, inspect, or road-test a vehicle when reasonably necessary to diagnose or verify a repair.

Any road test will be carried out by an authorized workshop representative where appropriate.

The customer should inform Fix & Drive of any known safety issue that could affect vehicle operation.

Pre-Existing Damage

Customers should inform Fix & Drive of existing damage or known problems before the vehicle is inspected or repaired.

Fix & Drive will take reasonable care of vehicles while they are in its possession.

However, Fix & Drive is not responsible for pre-existing damage, hidden defects, or deterioration that was present before the vehicle was brought to the workshop.

Vehicle Contents

Customers should remove cash, valuables, documents, electronics, personal belongings, and other valuable items from the vehicle before leaving it at the workshop.

Fix & Drive is not responsible for loss of personal belongings left inside a vehicle unless such responsibility arises under applicable law.

Vehicle Condition and Hidden Defects

Older or damaged vehicles may contain components that are already worn, weakened, corroded, modified, or damaged.

Repairing one component may reveal another unrelated or previously hidden problem.

Fix & Drive will communicate significant additional findings where reasonably possible.

Repair and Service Warranty

Where a specific repair or part is covered by a warranty, the applicable warranty period and conditions will be communicated to the customer.

Warranty coverage may be subject to:

• Correct use of the vehicle.
• Proper maintenance.
• Use of appropriate parts and fluids.
• No unauthorized modification.
• No accidental damage.
• No misuse or abuse.
• Compliance with the manufacturer's or parts supplier's requirements.

Warranty coverage does not automatically apply to unrelated vehicle components or newly discovered problems.

Warranty Exclusions

Warranty coverage may not apply where a failure results from:

• Accident or collision.
• Misuse or abuse.
• Neglect.
• Overheating caused by another unresolved problem.
• Incorrect fluids or fuel.
• Unauthorized modifications.
• Electrical modifications.
• Racing or extreme use.
• Continued operation after a warning or known fault.
• Repairs performed by another party after Fix & Drive's work.

The exact warranty terms may vary depending on the service and parts used.

Payment

Payment is due upon completion of the authorized work unless another payment arrangement has been agreed in advance.

The final invoice may include:

• Labor charges
• Parts
• Diagnostic charges
• Consumables
• Approved additional work
• Applicable taxes or other charges

Fix & Drive may require a deposit or advance payment for certain parts, special orders, or extensive repairs.

Special-Order Parts

If parts are specially ordered for a customer's vehicle, the customer may be responsible for the cost of those parts if the order cannot reasonably be cancelled or returned.

Return eligibility may depend on the supplier's policies.

Collection of Vehicle

Customers should collect their vehicle after being notified that the authorized work has been completed.

If a vehicle remains at the workshop for an extended period after completion, storage charges may apply where permitted and where the customer has been informed of those charges.

Abandoned Vehicles

If a vehicle remains at the workshop for an unreasonable period without communication from the customer, Fix & Drive may take appropriate steps permitted by applicable law to recover outstanding costs and arrange the vehicle's disposal or transfer.

The customer remains responsible for applicable charges until the matter is resolved.

Cancellation of Repair Work

A customer may request cancellation of work before completion.

The customer may still be responsible for:

• Work already completed.
• Diagnostic charges.
• Parts already purchased.
• Special-order parts.
• Other reasonable costs already incurred.

Delays

Repair completion times are estimates unless a specific completion time has been expressly guaranteed.

Delays may occur because of:

• Parts availability.
• Supplier delays.
• Additional faults.
• Diagnostic difficulties.
• Vehicle condition.
• Workshop workload.
• Unexpected technical problems.
• Circumstances outside the workshop's reasonable control.

Customer Responsibility for Vehicle Information

The customer must provide accurate information regarding:

• Vehicle ownership or authorization.
• Vehicle model and specifications.
• Known mechanical problems.
• Previous repairs.
• Modifications.
• Accident history where relevant.
• Warning lights or symptoms.
• Any other information reasonably necessary for safe and effective service.

Failure to provide relevant information may affect diagnosis, repair, cost, and completion time.

Vehicle Modifications

Modified vehicles may require additional inspection, labor, parts, or diagnostic procedures.

Fix & Drive may decline work where modifications make the requested service unsafe, technically unsuitable, or outside the workshop's capabilities.

Safety

Fix & Drive may refuse or stop work if a vehicle is considered unsafe to operate or if continuing the requested work could create a significant safety risk.

Where reasonably possible, the customer will be informed of the issue and recommended corrective action.

Personal Data and Customer Records

Fix & Drive may maintain records relating to vehicle services, inspections, invoices, repairs, parts, and customer communications for legitimate business, service, warranty, accounting, and legal purposes.

Customer information will be handled in accordance with applicable law and Fix & Drive's Privacy Policy.

Limitation of Liability

Fix & Drive will exercise reasonable care when handling and servicing customer vehicles.

To the extent permitted by applicable law, Fix & Drive will not be responsible for loss resulting from:

• Pre-existing mechanical or electrical faults.
• Hidden defects.
• Customer-supplied parts.
• Incorrect information provided by the customer.
• Unauthorized modifications.
• Normal wear and tear.
• Failures of unrelated vehicle components.
• Circumstances outside the workshop's reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded.

Customer Complaints

If a customer believes that a service has not been completed correctly or has a concern about an invoice, repair, part, or vehicle condition, the customer should contact Fix & Drive as soon as possible.

The workshop may inspect the vehicle and review the relevant service records before determining the appropriate resolution.

Right to Refuse Service

Fix & Drive reserves the right to refuse or discontinue a service where:

• The requested work is unsafe.
• The vehicle is unsuitable for the requested service.
• The customer provides misleading information.
• The customer behaves abusively or threatens workshop staff.
• The requested work is unlawful.
• Required parts or equipment are unavailable.
• The workshop does not have the necessary capability or equipment.

Changes to Workshop Terms

Fix & Drive may update these Workshop Terms & Conditions from time to time.

The terms applicable to a particular repair or service will be those communicated to the customer at the time the service is authorized, subject to applicable law.

Governing Law

These Workshop Terms & Conditions shall be interpreted in accordance with the applicable laws of Pakistan.

Any dispute will be handled according to the applicable legal jurisdiction.

Customer Acknowledgement

By authorizing Fix & Drive to inspect, service, maintain, or repair a vehicle, the customer confirms that they:

• Have read these Workshop Terms & Conditions.
• Understand the terms applicable to the requested service.
• Have provided accurate information to the best of their knowledge.
• Authorize the agreed work to be performed.
• Agree to pay applicable charges for authorized work.